If the tracking has not updated and the package was recently shipped, it might mean the package hasn’t yet been picked up or scanned by our shipping partners.
In general, orders are processed in 48 hours (Monday - Friday). Our shipping partners pick up orders toward the end of the day, and it may take an additional 48 hours for the tracking to display on the shipping carrier's site.
If your package was moving, but it's been a few days without updates, don't worry! This is common when your package is on a long haul truck or train. Another possibility is a slight delay due to weather, traffic, or backlog at a shipping hub. Please allow up to 5 business days for an update from the carrier.
If it's been over 5 business days without an update, there's a possibility that the package was lost in transit. While this is infrequent, it happens from time to time. Just email CustomerService@puritycosmetics.com, and we'll look into it. We always offer free replacements in the event that our shipping partners fail to successfully deliver your package.
Other details to note:
USPS First Class
- There is no visibility for USPS First Class packages. Your tracking link will usually only show when the package was picked up by the shipping carrier, and when it was delivered to your address.
- There is step by step tracking for USPS Priority packages, but the USPS site does not always update immediately. Please allow a few business days to pass for the updates to sync.