We offer free replacements for products that were received damaged or defective. Please send an email to CustomerService@puritycosmetics.com and include:
- Your order number
- Picture of the damage or defect
- Description of the damage or defect
Once our Quality Assurance team reviews the image and description of the damage, we'll issue a replacement order.
If you receive an incomplete order, or your package never arrived, please email CustomerService@puritycosmetics.com and include your order number. A specialist will look into it! If we're unable to locate the order, we'll issue a free replacement order or a full refund.
If you need to speak to a customer service representative, please call us toll-free at 1-844-787-3100.