I have not received a tracking email, where is my order?

There are several reasons a tracking email may not have been received.

1. Spam mail: The email may have been placed into your spam mail. Please make sure to mark puritycosmetics@e.100percentpure.com as a safe sender or add us to your address book. 
2. Possible delays: We frequently have amazing sales and promotions that may cause a delay in our warehouse. Our goal is to process orders within 1-2 business days of the order date, but due to the influx of orders, it may take additional business days. Please visit our Shipping FAQ page for estimated processing times.
3. Scanning package: In some cases, the mail carrier may miss scanning your package once it leaves our facility. Please contact us at CustomerService@puritycosmetics.com for further assistance.

For more information about processing times and shipping, please visit our Shipping FAQ page here.