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  1. 100% PURE® | Help Center
  2. Account & Orders

Account & Orders

My Account

  • Unsubscribe from e-mails
  • Unsubscribe from text messages
  • Update my e-mail address
  • Change my password
  • Forgot my password
  • Change shipping address on account (not order)
See all 9 articles

Orders

  • I have not received a tracking email, where is my order?
  • Can I apply multiple discounts to my order? Why is it not applying?
  • Can I cancel my order?
  • Can I add a product or change my order?
  • Why is my order on hold?
  • Can I purchase a gift card?
See all 10 articles

Billing

  • Why is my payment not going through?
  • Can I pay with a check or money order?
  • Which US States do you charge sales tax in?

Subscriptions

  • How do subscriptions work?
  • How do I subscribe to an item?
  • Is shipping free?
  • Can I use a discount code with my subscription order?
  • How do I modify or cancel my subscription?
  • Am I locked into the special subscription price?
See all 8 articles
100% PURE® | Help Center