Account & Orders

Orders

• Can I cancel my order?
• Can I add a product or change my order?
• Why is my order on hold?
• Can I purchase a gift card?
• Can you send samples before I make purchase?
• Can I place an order over the phone?

See all 8 articles

Billing

• What payment methods does 100% PURE accept?
• Why is my payment not going through?
• Can I pay with a check or money order?
• Do I have to pay customs/duties for international orders?
• Which US States do you charge sales tax in?

My Account

• How can I unsubscribe from receiving e-mails?
• How do I change my password?
• What if I forgot my password?
• How can I update my e-mail address?
• How can I change my shipping address?
• How do I create a wish list?

See all 7 articles

Internal Knowledge Base: Orders, Returns, Billing, etc.

• Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?