Logo
Submit a request
Sign in
  1. 100% PURE® | Help Center
  2. Account & Orders

Account & Orders

Orders

  • I have not received a tracking email, where is my order?
  • Can I apply multiple discounts to my order? Why is it not applying?
  • Can I cancel my order?
  • Can I add a product or change my order?
  • Why is my order on hold?
  • Can I purchase a gift card?
See all 10 articles

Billing

  • Why is my payment not going through?
  • Can I pay with a check or money order?
  • Do I have to pay customs/duties for international orders?
  • Which US States do you charge sales tax in?

My Account

  • How can I unsubscribe from text messages?
  • How can I unsubscribe from receiving e-mails?
  • How do I change my password?
  • What if I forgot my password?
  • How can I update my e-mail address?
  • How can I change my shipping address?
See all 8 articles

Internal Knowledge Base: Orders, Returns, Billing, etc.

  • Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?
100% PURE® | Help Center