Account & Orders

Orders

• I have not received a tracking email, where is my order?
• Can I apply multiple discounts to my order? Why is it not applying?
• Can I cancel my order?
• Can I add a product or change my order?
• Why is my order on hold?
• Can I purchase a gift card?

See all 10 articles

Billing

• Why is my payment not going through?
• Can I pay with a check or money order?
• Do I have to pay customs/duties for international orders?
• Which US States do you charge sales tax in?

My Account

• How can I unsubscribe from text messages?
• How can I unsubscribe from receiving e-mails?
• How do I change my password?
• What if I forgot my password?
• How can I update my e-mail address?
• How can I change my shipping address?

See all 8 articles

Internal Knowledge Base: Orders, Returns, Billing, etc.

• Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?