Damaged Shipment & Items
We offer free replacements for products that were received damaged or defective. Please send an email to CustomerService@puritycosmetics.com and include:
- Your order #
- Picture of the damage or defect
- Description of the damage or defect
Once our Quality Assurance team reviews the image and description of the damage, we'll issue a replacement order.
If you receive an incomplete order, or your package never arrived, please email CustomerService@puritycosmetics.com and include your order #. A specialist will look into it! If we're unable to locate the order, we'll issue a free replacement order or a full refund.