Hours of Operation: Monday - Friday 6 AM - 5 PM PST
To email Customer Service, please select the "Submit a Request" link in the upper right-hand corner if you're on a desktop. On a mobile device, the "Submit a Request" link is located at the bottom of the page. You can type your question or feedback, and a Customer Service Specialist will be in contact within 24 business hours.
Toll Free within the US: +1 (844) PURE100 / +1 (844) 787-3100
Local: +1 (415) 814-9788
Direct Email: customerservice@puritycosmetics.com
Holiday Schedule
Operations such as customer service and shipping will be paused in observance of the following holidays:
2021
| Holiday | Day | Date |
| Thanksgiving Day | Thursday | November 25 |
| Thanksgiving Holiday | Friday | November 26 |
| Christmas Eve Holiday | Thursday-Friday | December 23-December 24 |
| Christmas Day | Saturday | December 25 |
| New Years Eve Holiday | Thursday-Friday | December 30-December 31 |
2022
| Holiday | Day | Date |
| New Years Day | Thursday-Friday | December 30-December 31 |
| President's Day | Monday | February 21 |
| Memorial Day | Monday | May 30 |
| 4th of July | Monday | July 4 |
| Labor Day | Monday | September 5 |
| Thanksgiving Day | Thursday | November 24 |
| Thanksgiving Holiday | Friday | November 25 |
| Christmas Eve | ||
| Christmas Day | ||
| New Year's Eve |
We will resume regular operations the next business day.
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