Do points expire?
No. Your points will never expire!
Can I merge my accounts and combine the points balance?
We discourage members from creating multiple accounts, but we know that sometimes mistakes happen! Our Customer Service team will happily look into your accounts for you.
What do the 'approved', 'pending' and 'canceled' statuses mean?
“Approved”: These points can immediately be redeemed for a discount voucher.
“Pending”: These points need to be verified before they can be redeemed. This typically applies to purchases, reviews, and referrals. The approval period is 7 business days.
“Canceled”: These points will not be added to your total point balance. This will happen if you cancel a purchase; the points will accordingly change from “pending” to “canceled”.