100% Pure®

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  • I accidentally created another account, can I combine accounts?

    Sadly at this time we are unable to merge any accounts. However, we can resend your email confirmation to the email you would like us to send it to. You can contact us at CustomerService@PurityCosm...

  • How can I change my shipping address?

    Log into "My Account" Click Edit under your address or click the "Add a new address" button If you logged in as a guest please email CustomerService@PurityCosmetics.com or call 1-844-787-3100 (Mo...

  • How do I change my password?

    Log into "My Account" Enter email address in the "Reset Password" textbox If you are still having issues please email CustomerService@PurityCosmetics.com or call 1-844-787-3100 (Mon-Fri 6AM-5P...

  • How can I unsubscribe from receiving e-mails?

    If you really want to leave us, you may unsubscribe in the following ways: Unsubscribe Link – click on the link provided at the bottom of the email to be removed from the mailing list.  Email Requ...

  • Can I place an order over the phone?

    Absolutely! Please call us toll-free at 1-844-787-3100, Monday- Friday 6:00AM-5:00PM PST. A Customer Service Specialist will be happy to assist you. 

  • Why is my order on hold?

    If your order is on hold we need to verify some of your order details. Please check the email address associated with your order and open the message from 100% PURE. Once we verify your details, yo...

  • How does the points system work?

    Do points expire? No.  Your points will never expire!    I completed an activity but don't see the points! It can take a few minutes to see new points activity reflected in your balance. If there i...

  • 100% PURE Store Locations

    You can find all of our store locations by visiting our store locator page: https://www.100percentpure.com/pages/store-locations 100% PURE also has partnered with authorized retailers, who carry fu...

  • Product Recommendations: Combination Skin

    Combination skin is characterized by normal or dry skin with an oily T-zone. It may be hard to find products that strike the perfect balance– hydrate your skin, keep oil at bay, and treat both dryn...

  • Is 100% PURE vegan and cruelty-free?

    All of our products are cruelty-free, and most are vegan. We're currently in a transitional phase and are moving to become a fully vegan brand.  Some products contain animal-derived ingredients, li...