100% Pure®
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100% Pure® created an article,
Can I return an item I purchased online, in-store?
Yes. All items purchased on 100percentpure.com (except for final sale) are eligible for return to any store location.
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100% Pure® created an article,
Return policy for items purchased in-store
You can return or exchange your items accompanied with a valid receipt up to 60 days from the purchase date to any store location. Returns without a receipt will be eligible for a store credit. I...
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100% Pure® created an article,
How do gift returns or exchanges work?
You can return your items for store credit. Please reach out to customerservice@puritycosmetics.com, please provide us the following information: The gifter's first and last name Email address The...
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100% Pure® created an article,
What should I do if I receive the wrong product?
Please contact our Customer Service team at customerservice@puritycosmetics.com or you can call us toll-free at 1-844-787-3100. Please have the following information ready: Order number Incorrect ...
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100% Pure® created an article,
How long does it take to process a refund?
Once we receive the return and inspect it, credit card refunds usually take 5-10 business days to appear on your statement after the refund is processed.
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100% Pure® created an article,
How do I request a return or exchange?
Please reach out to our Customer Service team at customerservice@puritycosmetics.com or you can call us toll-free at 1-844-787-3100. Please have the following information ready: Order number Produ...
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100% Pure® created an article,
General Return Policy
If for any reason you’re not satisfied, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from 100percentpure.com (minus the cost of shipping). After 60 ...
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100% Pure® created an article,
I have not received a tracking email, where is my order?
There are several reasons a tracking email may not have been received. Spam mail: The email may have been placed into your spam mail. Please make sure to mark puritycosmetics@e.100percentpure.com ...
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100% Pure® created an article,
Are your products safe during pregnancy and/or nursing?
We would never use any harsh detergents, synthetic chemicals, chemical preservatives, artificial fragrances, or any other toxins in our products. You can read our blog here: How To Choose Pregnancy...
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100% Pure® created an article,
How can I unsubscribe from text messages?
You can unsubscribe directly from any 100% PURE text messages by replying with, "Stop." This will unsubscribe you immediately from receiving text messages from our company.