100% PURE
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100% PURE Careers
We’re always on the lookout for new and incredible talent. Our continued global expansion means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the ...
Customer Service Contact Information
Hours of Operation: Monday - Friday 6 AM - 5 PM PST To email Customer Service, please select the "Submit a Request" link in the upper right-hand corner if you're on a desktop. On a mobile device, t...
Products Ineligible for Returns
"Last Call" Discontinued Items All products found in the Last Call of our site are final sales, meaning no returns or exchanges. Any final sale item will have a disclaimer since we don't want our r...
Are the Monthly Subscription Boxes returnable/refundable?
The Monthly Subscription Boxes are FINAL SALE. They cannot be returned, exchanged, or refunded. If you're not completely satisfied with the products in the bundle, we would love for you to share t...
Can I swap out items in the subscription bundles?
All of our subscription bundles are already assembled, so we're unable to make any swaps for shades or products. If possible, we would love for you to share the products with a friend or even donat...
How do I subscribe to an item?
To activate a subscription, please visit the Subscribe & Save page. There will be an option to select "Subscribe". From there, you can set the frequency before you "Add to Tote". Please note that n...
Am I locked into the special subscription price?
Once you are subscribed to the product or bundle set, you will be locked in that price until you choose to cancel the subscription. If you decide to cancel and resubscribe, you will no longer be el...
How do subscriptions work?
We deliver your products automatically on your schedule. Choose from a delivery frequency of every 1, 2, or 3 months! No obligation. Modify or cancel your subscription anytime. Save yourself from t...
How do I modify or cancel my subscription?
You can access your subscription preferences by visiting your account page: https://www.100percentpure.com/account From your account page, select "Manage Subscriptions". Find the product you'd lik...
Can I use a discount code with my subscription order?
Due to the subscription items already being discounted, they are not eligible along with any other promotions, free gifts, or other discount codes including Purist Perk Vouchers and Purist Pro. *P...