There are several reasons a tracking email may not have been received.
- Spam mail: The email may have been placed into your spam mail. Please make sure to mark firstname.lastname@example.org as a safe sender or add us to your address book.
- Possible delays: We frequently have amazing sales and promotions that may cause a delay in our warehouse. Our goal is to process orders within 1-2 business days of the order date, but due to the influx of orders, it may take additional business days. Please visit our Shipping FAQ page for estimated processing times.
- Scanning package: In some cases, the mail carrier may miss scanning your package once it leaves our facility. Please contact us at CustomerService@puritycosmetics.com for further assistance.
For more information about processing times and shipping, please visit our Shipping FAQ page here.