We stand by the quality and purity of our products, and hope you’ll love them too. If for any reason you aren’t 100% satisfied with your purchase, we offer easy returns and exchanges.
If you make a purchase at a 100% PURE ® store, you can return or exchange your items accompanied with a valid receipt up to 45 days from the purchase date to any store location. We reserve the right to refuse or limit returns without an original receipt.
Alternatively, if you’d like to return an in-store purchase to our returns center, follow these easy steps:
- Email CustomerService@puritycosmetics.com or call our toll free number 1(844)PURE100 during business hours (9AM-5PM PST, Monday - Friday). A specialist will be happy to advise you on your return.
- Safely package your products into a box. Include the store receipt and a note with:
- Your name, phone number, and email address
- The reason for your return
2221 Oakland Rd
San Jose, CA 95131
Once we receive your return, our team will assess and process your return as quickly as possible. Please allow a maximum of 45 business days for processing. Purchases made with a card will be credited back to the original payment method, and will be reflected on your statement in 2-10 business days. Purchases made with cash are only eligible for store credit.
Promotional sets and kits are only eligible for returns or exchanges if all of the pieces of the set are included in the return. The cost of return shipping will not be credited to you.